Question 1

How much luggage can I bring?

Accepted Answer

Our Executive saloons can accommodate 2-3 large suitcases plus hand luggage. For larger groups or extra luggage, our spacious MPV can handle up to 6 large suitcases.

Question 2

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a cancellation fee.

Question 3

How do payments work?

Accepted Answer

We require a 1/3 deposit when booking online via secure card payment. The remaining balance is payable directly to your driver on arrival by cash or card.

Question 4

What happens if my flight is delayed?

Accepted Answer

We monitor all flights in real-time at no extra charge. If your flight is delayed, we automatically adjust your pickup time accordingly.

Question 5

Do you provide child seats?

Accepted Answer

Yes! We provide child seats and booster seats free of charge upon request. Please specify the age and weight of your child when booking.

Question 6

What areas do you cover?

Accepted Answer

We cover all of Kent including Hythe, New Romney, Folkestone, Ashford, Canterbury, Dover, Maidstone, and surrounding areas. We provide transfers to Heathrow, Gatwick, Luton, Stansted, and London City Airport.

Question 7

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee availability. However, we do accept same-day bookings subject to availability.

Question 8

Are your drivers licensed and insured?

Accepted Answer

Absolutely. All our drivers are fully licensed, DBS-checked, and comprehensively insured. Our vehicles are also fully licensed for private hire.

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